Quality
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JC Accreditation
OSF Saint James a Quality Leader
Patient Satisfaction and Service Quality
Quality Reports
Saving 5 Million Lives
Hospital
Report Card Act
Questions or Concerns
The Mission of OSF Health Care is “to serve persons with the greatest
care and love in a community that celebrates the gift of life.” To
fulfill that Mission, OSF Saint James-John W. Albrecht Medical Center strives to
provide high quality healthcare to all who enter its doors. The Sisters,
Administration and Staff of OSF Saint James are
dedicated to practices that improve patient safety and ensure that our
patients receive the very best care.
Patients, family members, and visitors at OSF Saint James are encouraged to express their views about hospital services.
While you are a patient at OSF Saint James-John W. Albrecht Medical
Center, please
express any concerns you may have to the staff that are taking care of
you. Ask to speak to a supervisor or manager if you feel that your
questions have not been answered or if you still have concerns.
If you
have questions or concerns related to your hospital experience after you
have received care or discharged, please contact the Patient
Representative.
The Patient
Representative can be contacted at:
OSF Saint
James-John W. Albrecht Medical Center
2500 W. Reynolds Street
Pontiac, IL 61764
Phone: (815) 842-6815
Email
OSF Saint James will endeavor to answer your questions or resolve any of
your concerns in a satisfactory manner. We look forward to continuing to
meet your healthcare needs with high quality services in a safe
environment.
Patient
Satisfaction and Service Quality
OSF Saint
James-John W. Albrecht Medical Center welcomes feedback from our patients and
their loved ones. Patients have the opportunity to complete patient
satisfaction surveys developed by Press Ganey Associates, Inc., the
healthcare industry’s leading independent vendor of satisfaction
measurement services. The firm annually processes nearly 8 million
completed surveys in all 50 states and serves 40 percent of all
hospitals with more than 100 beds.
Hospital and
emergency room patients are sent a Press Ganey satisfaction survey after
discharge. Results are tabulated and tracked monthly, quarterly and
annually for each department and for the hospital as a whole. In
addition to our own scores, our results are compared to national
averages so we know how OSF Saint James compares to medical centers
throughout the country.
The percentage of
patients who completed a survey between January 1, 2008 and March 31,
2008 rated OSF Saint James between either "very good" or "good"
regarding their experience in the:
Inpatient Services 94%
Outpatient Services 97%
Ambulatory Surgery 97%
Emergency Services 85%
Our goal is to
improve our service everyday and to uphold the Mission of The Sisters of
the Third Order of St. Francis "to serve persons with the greatest care
and love".
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