Patient Satisfaction

Questions or Concerns?

The Mission of OSF Health Care is "to serve persons with the greatest care and love in a community that celebrates the gift of life." To fulfill that Mission, OSF Saint James - John W. Albrecht Medical Center strives to provide high quality health care to all who enter its doors. The Sisters, Administration and Staff of OSF Saint James are dedicated to practices that improve patient safety and ensure that our patients receive the very best care.

Patients, family members, and visitors at OSF Saint James are encouraged to express their views about hospital services. While you are a patient at OSF Saint James - John W. Albrecht Medical Center, please express any concerns you may have to the staff that are taking care of you. Ask to speak to a supervisor, manager or the Patient Representative if you feel that your questions have not been answered or if you still have concerns.

If you have questions or concerns related to your hospital experience after you have received care or discharged, please contact the Patient Representative.

The Patient Representative can be contacted at:

OSF Saint James - John W. Albrecht Medical Center
2500 W. Reynolds Street
Pontiac, IL 61764
Phone: (815) 842-6815

OSF Saint James will endeavor to answer your questions or resolve any of your concerns in a satisfactory manner. We look forward to continuing to meet your health care needs with high quality services in a safe environment.

Patient Satisfaction & Service Quality

OSF Saint James - John W. Albrecht Medical Center welcomes feedback from our patients and their loved ones. Patients have the opportunity to complete patient satisfaction surveys developed by Press Ganey Associates, Inc., the health care industry's leading independent vendor of satisfaction measurement services. The firm annually processes nearly 8 million completed surveys in all 50 states and serves 40 percent of all hospitals with more than 100 beds.

Hospital and emergency room patients are selected at random by Press Ganey to receive a satisfaction survey after discharge. Results are tabulated and tracked monthly, quarterly and annually for each department and for the hospital as a whole. In addition to our own scores, our results are compared to national averages so we know how OSF Saint James compares to medical centers throughout the country.

The percentage of patients who completed a survey for the final quarter of 2011, between October 1st and December 31st, rated OSF Saint James between either "very good" or "good" regarding their experience in the:

Our goal is to improve our service everyday and to uphold the Mission of The Sisters of the Third Order of St. Francis "to serve persons with the greatest care and love".